FAQ
The practical details, organized.
Product
Where is Masté matcha from?
The approved general origin is Japan. Exact growing region, supplier, cultivar, harvest and lot information remain pending until documented.
Is the organic product certified?
Organic language should not be treated as final until valid certification has been reviewed and approved.
Preparation
Do I need special tools?
A whisk, bowl and sifter help, but the goal is to make preparation feel welcoming, not intimidating.
Why is my matcha clumpy?
Sift first, then whisk with enough water to make a smooth base.
Orders, Shipping and Returns
Is checkout active?
The store is prepared for ecommerce, but products remain sold out until inventory, shipping, taxes and final payment testing are approved.
What is the return window?
Return windows, damaged item rules and food safety details are pending final policy approval.
When will products restock?
Use the waitlist to receive availability updates when real inventory is approved.